GOLD SHIELD PEST CONTROL

Effective Date: June 1, 2025

Gold Shield Pest Control (“Gold Shield,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website, contact forms, Facebook/Instagram lead forms, phone calls, text messages, emails, and other communications.

1. Information We Collect

We may collect the following information when you contact us, submit a form, request a quote, schedule service, or interact with our ads:

• Name
• Phone number
• Email address
• Service address
• City, ZIP code, or service area
• Pest control needs or service details
• Any other information you choose to provide

We may also collect basic website usage information, such as pages visited, browser type, device information, and general location data, through cookies, pixels, analytics tools, or advertising platforms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions or service requests
• Provide quotes, inspections, and pest control services
• Schedule and confirm appointments
• Send service reminders, follow-up messages, and customer support communications
• Contact you by phone, text message, or email
• Improve our website, advertising, and customer experience
• Run and measure marketing campaigns, including Facebook and Instagram ads
• Create custom audiences and lookalike audiences on Facebook and Instagram to show relevant ads to you or similar users

By providing your phone number and submitting a form, you expressly consent to receive marketing text messages from Gold Shield Pest Control at the number provided. By submitting your information through our website, forms, or ads, you also agree that Gold Shield Pest Control may contact you using the information provided. Message and data rates may apply for text messages. You may opt out of marketing texts at any time by replying STOP.

3. How We Share Information

We do not sell or share your personal information with third parties for their own independent marketing purposes.

We may share information with trusted service providers that help us operate our business, such as:

• Scheduling and customer management software
• Phone, texting, and email providers
• Payment processors
• Website hosting and analytics providers
• Advertising platforms such as Meta/Facebook/Instagram

These providers may only use your information as needed to help us provide our services, communicate with you, process payments, or improve our business operations.

4. Advertising and Tracking

We may use tools such as cookies, pixels, and similar technologies to understand how visitors use our website and to improve our advertising. This includes the Meta Pixel and other Meta/Facebook/Instagram advertising tools that help us measure ad performance and show relevant ads to our audience.

Meta Pixel & Custom Audiences: We use the Meta Pixel on our website and may use information you provide (such as your email address or phone number) to create custom audiences and lookalike audiences on Facebook and Instagram. This means Meta may match your information to its users to show you or similar users our ads. This data is processed in accordance with Meta’s Data Policy.

You can adjust your browser settings to limit cookies or tracking. You may also manage your ad preferences through your Facebook and Instagram account settings, or through the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

5. Do Not Sell or Share My Personal Information

We do not sell your personal information. We do not share your personal information with third parties for their own independent marketing or advertising purposes. Any sharing of data with advertising platforms such as Meta is solely for the purpose of delivering and measuring our own marketing campaigns.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Information

We keep customer and lead information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and improve our services.

8. Your Choices

You may contact us to request that we update, correct, or delete your personal information, subject to any legal or business recordkeeping requirements.

You may opt out of marketing communications at any time by:

• Replying STOP to text messages
• Clicking unsubscribe in marketing emails, if available
• Contacting us directly using the information below

9. Children’s Privacy

Our services are intended for adults and homeowners, renters, property managers, and business representatives. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Gold Shield Pest Control

Website: goldshieldpest.com

Phone: 726-259-2226

Email: [Insert Business Email]

Service Area: New Braunfels, Texas and surrounding areas